SECTION 1 – WHAT WE COLLECT AND WHAT DO WE DO WITH CUSTOMER AND SUPPLIER INFORMATION?
We currently hold information about you that includes:
Personal information (information that is attributable to a specific individual) that we hold on all account holders and customers who have bought from us previously includes:
- Billing Address
- Delivery Address(es)
- Telephone number (if provided)
- Email address
- Date of Birth (for the purpose of establishing that you are over the age of 18)
- Buying history (and buying preferences if provided)
- Bank details (only for our suppliers to enable us to pay you)
When you purchase something from us, as part of the buying and selling process, we collect the personal information you give us to allow us to provide you with a service.
This information can be stored in one or a number of our systems – Stripe, SpaSoft (our brewery management software), Mailchimp or Xero (our accounting software).
When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.
Email marketing: With your permission, we may send you emails about our store, new products and other updates however we never pass this information on to any other company except in the circumstances mentioned in section 3.
SECTION 2 – CONSENT
How do you get my consent?
When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.
If we ask for your personal information for a secondary reason, like marketing, we will ask you directly for your expressed consent.
How do I withdraw my consent?
If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at [email protected] or mailing us at:
Ferry Ales Brewery
Ferry Ales Brewery, Ferry Hill Farm Lincoln GB LN3 4HU
SECTION 3 – DISCLOSURE
We will only disclose your personal information if we are required by law to do so or if you violate our Terms of Service.
SECTION 4 – WORDPRESS & PAYMENT PROCESSING
Our store is hosted on the WordPress platform. This is an online e-commerce platform that allows us to sell our products and services to you.
Your data is stored on a secure server behind a firewall with access limited to authenticated Ferry Ales Brewery employees.
If you choose to use Stripe or PayPal to complete your purchase, then these 3rd party direct payment gateway services store your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted. Ferry Ales Brewery do not have access to your full credit card details. You can read more about these processing facilities on the Stripe website and the PayPal website.
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, Mastercard, American Express and Discover.
PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
SECTION 5 – THIRD-PARTY SERVICES
In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.
However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.
For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers (please see section 4 above).
In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.
As an example, if you are located in the UK and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.
When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.
If you choose to initiate a chat with us via the Jivochat chat widget then your personally identifable data is used by us to provide you customer service and respond to your request. We also track your page visits on our site to better understand your enquiry. This information is only used as part of your customer service request. You can find out more about the Jivochat service by viewing their privacy statement on their website.
SECTION 6 – SECURITY
To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.
SECTION 7 – COOKIES
This explains what cookies are and how we use them. You should read this policy to understand what cookies are, how we use them, the types of cookies we use i.e, the information we collect using cookies and how that information is used and how to control the cookie preferences.
What are cookies?
Cookies are small text files that are used to store small pieces of information. The cookies are stored on your device when the website is loaded on your browser. These cookies help us make the website function properly, make the website more secure, provide better user experience, and understand how the website performs and to analyze what works and where it needs improvement.
The third-party cookies used on our websites are used mainly for understanding how the website performs, how you interact with our website, keeping our services secure, providing advertisements that are relevant to you, and all in all providing you with a better and improved user experience and help speed up your future interactions with our website.
What types of cookies do we use?
Essential: Some cookies are essential for you to be able to experience the full functionality of our site including the running of our online shop and the management of your ‘basket’. They allow us to maintain user sessions and prevent any security threats. They do not collect or store any personal information.
Statistics: These cookies store information like the number of visitors to the website, the number of unique visitors, which pages of the website have been visited, the source of the visit etc. This data help us understand and analyze how well the website performs and where it needs improvement.
Functional: These are the cookies that help certain non-essential functionalities on our website. These functionalities include embedding content like videos or sharing contents on the website on social media platforms.
Preferences: These cookies help us store your settings and browsing preferences like language preferences so that you have a better and efficient experience on future visits to the website.
Your continued use of our website will be regarded as acceptance of our practices around privacy, personal information and cookies. If you have any questions about how we handle user data and personal information, feel free to contact us.
SECTION 8 – AGE OF CONSENT
By using this site, you represent that you are at least the age of majority in your country, state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.
SECTION 10 – TRANSFER OF INFORMATION OUTSIDE THE EEA
QUESTIONS AND CONTACT INFORMATION
If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer via email or by mail at:
Ferry Ales Brewery
[Re: Privacy Compliance Officer]
Ferry Ales Brewery, Ferry Hill Farm Lincoln GB LN3 4HU.